Frequently Asked Questions
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Most Asked Question To Us
How do I file an insurance claim?
You can file a claim online through our website, by calling our claims department, or by emailing us directly. Make sure to have your policy number and details of the incident ready.
What is a deductible, and how does it work?
A deductible is the amount you pay out-of-pocket before your insurance coverage kicks in. Higher deductibles usually lower your premium, while lower deductibles increase it.
Can I bundle multiple insurance policies for a discount?
Yes! Bundling policies like home, auto, and umbrella insurance often qualifies for multi-policy discounts. Contact our agents to see how much you can save.
Do you offer Spanish-speaking support?
Yes. We have agents who speak Spanish and can assist you throughout the quoting, policy, and claims process.
How long does it take to process a claim?
Processing times vary depending on the type of claim. Typically, minor claims are resolved within a few days, while more complex claims may take longer. Our team will keep you updated at every step.
Can I file a claim online or only by phone?
You can file a claim both online via our claims portal or by calling our claims department. Online submissions are convenient and allow you to track the status in real-time.
What happens if I don’t pay my deductible?
The deductible is required before coverage applies. If it isn’t paid, your claim cannot be processed until the amount is settled.
Are there discounts for loyal customers?
The maximum amount your insurer will pay for a claim.
What documents do I need to file a claim?
Typically, you’ll need your policy number, a detailed description of the incident, photos or documentation of damages, and any police or official reports if applicable.
Can I update my policy in Spanish?
Yes. All policy updates, renewals, and questions can be handled in Spanish by our bilingual staff.